Our Shipping Philosophy

We are committed to offering practical coffee tools and barista essentials while keeping our products accessible and fairly priced. Many of our items are shipped through trusted fulfillment partners who specialize in delivering quality coffee accessories and everyday essentials.

This approach allows us to provide carefully selected coffee tools while maintaining an efficient supply chain and reducing unnecessary costs.

By working this way, we are able to:

• Offer a thoughtfully selected collection of coffee tools and brewing essentials.
• Keep our prices competitive by reducing unnecessary overhead.
• Ensure every product meets our quality expectations before shipment.

We truly appreciate your patience — creating better coffee moments takes care and attention from order to delivery.

1. Processing Time & Shipping Fee

Each order goes through a careful review process before being prepared for shipment.

• Order Processing Time: Please allow 1–3 business days for order verification, quality inspection, and packaging.
• Peak Seasons: During holidays or special promotions, processing times may extend up to 5 business days.
• Shipping Fee: We offer Standard Shipping with a flat rate of $5.99 worldwide.

2. Estimated Delivery Times

As our products are shipped through trusted global fulfillment partners, delivery times may vary slightly depending on your location and local shipping conditions:

Delivery times are estimates and are not guaranteed delivery dates.

We appreciate your understanding — reliable service and careful fulfillment require time.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

• Tracking Updates: Please allow 1–3 business days for tracking information to become active after the shipping label is created. If tracking does not immediately show movement, please don’t worry — your order is still on its way.

4. Customs, Duties & Taxes

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

This means:

• Any customs duties, import taxes, or additional fees required by local authorities are the responsibility of the customer.
• Sipzaro is not responsible for delays caused by customs clearance procedures.

5. Order Changes & Cancellations

We prepare orders promptly to ensure timely delivery. If you need to change your shipping address or cancel your order, please contact us at:

support@sipzaro.com

within 12 hours of placing your order.

Once the order processing stage has started, we are unable to modify or cancel the order.

6. Lost or Damaged Packages

Your satisfaction is important to us.

• Damaged Items: If your order arrives damaged, please email us clear photos within 72 hours of delivery. We will review the issue and arrange an appropriate solution as soon as possible.
• Lost or Stolen Packages: Sipzaro is not responsible for packages that are lost or stolen after the tracking status shows "Delivered."

Company Information